When Frogslayer first started, managing devices was slow, time-consuming, and error-prone. A member of the IT team had to purchase machines, manually set up software, and ship them to employees. 

As the company scaled, it became clear that these inefficient processes would waste more and more of IT’s time and give new employees a slow start.

“I’ve spent a lot of my IT career moving organizations out of firefighting mode,” said Brian Cahill, Frogslayer’s Head of IT. “I like researching and implementing new things, and finding the next cool new technology.”

Brian needed to automate manual processes, from onboarding new employees to remotely managing their devices, without increasing headcount or diluting the quality of the employee experience. 

By rolling out Rippling’s app and device management, Frogslayer eliminated manual processes, resulting in fewer open tickets and no need to grow their IT team.

Frogslayer rolled out Ripping’s app management and device management, and migrated their single sign-on (SSO) and devices into it.

Since deploying Rippling, there are fewer tickets, so IT staff spend less time creating accounts and setting up devices. Brian and his team have more time to focus on their most strategic work.

With Rippling, IT and HR are in the same system, which means no more typos on first name and last name. No more ‘my signature’s off because somebody typed my job title wrong.

Brian Cahill

Head of IT at Frogslayer

Brian is no longer surprised when HR hires new employees—he is able to purchase new devices well in advance of them joining and ensure a new employee hiring experience that is smooth, timely, and easy to customize.

“Each time we roll out new software I am impressed by how easy Rippling makes the integration process,” said Brian. “Rippling is constantly improving and releasing new features each month, and I’m always looking forward to the next innovation.”

Frogslayer’s HR, IT, and admin staff no longer have to waste hours going through every onboarding task.

“Employee downtime is lower because my technician is spending more time on tech support and less time on manual onboarding steps,” said Brian.

Offboarding is more fully integrated, too. Azure AD only went as far as switching off a user’s authentication, whereas Rippling goes in and changes account details, like removing licenses.

We used to have a list we would spin up for every new employee, with 30 things we have to get done. With Rippling, that list is now gone.

Brian Cahill

Head of IT at Frogslayer

Brian found that Rippling did everything the company previously used Microsoft for, with one crucial advantage: Rippling’s IT products are tightly integrated with the HR system.

Frogslayer also needed LDAP to authenticate internal apps and RADIUS for WiFi authentication. Both of these came with Rippling and were easy to configure—unlike Microsoft, which requires standing up separate servers.

With some careful planning and implementation, and the fact Rippling was easy to configure, users didn’t notice a thing. And because Rippling configuration is simple to understand, Brian could save even more time: “You don’t have to create a wiki page, or a doc that says ‘here’s how to create a user in the system.’”

• Time saved: With Rippling, Frogslayer spends 10 hours less a month on admin tasks and onboards new hires three times as fast.
• Headcount spared: Frogslayer wanted to scale without hiring more IT staff. Mission accomplished with Rippling. 
• Fewer open tickets: The IT team now has fewer manual onboarding tasks for new hires’ devices, freeing up time for strategic work.