EN

United States (EN)

Australia (EN)

Canada (EN)

Canada (FR)

France (FR)

Ireland (EN)

United Kingdom (EN)

EN

United States (EN)

Australia (EN)

Canada (EN)

Canada (FR)

France (FR)

Ireland (EN)

United Kingdom (EN)

Table of contents

BTC Inc achieves 100% performance review participation with Rippling

1 minute read

6

Workforce management systems consolidated into one

25%

Improvement in performance review completion

Headquarters

United States

Industry

Professional Services

Employees

50-99

about the company

Read More

Pain Points

Too many systems: BTC’s employees didn’t want to toggle between separate platforms for payroll, performance reviews, and recruiting.

Incomplete performance reviews: Due in part to Lattice’s clunky interface, BTC couldn’t get every employee to complete performance reviews.

Payroll pitfalls: BTC couldn’t pay Puerto Rican employees with Zenefits and needed separate providers to pay international contractors.

“Subpar” support: BTC found Zenefits’ support uninformative and had unsatisfactory results with resolving compliance and state tax registrations.

The Challenge

BTC Inc’s employees juggled too many software platforms. “They had to go all over the place for recruiting, performance reviews, and payment,” said Alex Batson, an HR Generalist at BTC. “When you overwhelm employees with too many places to do things, they’ll utilize every function less.”

Even in a vacuum, the company’s siloed platforms weren’t cutting it. BTC used Lattice for performance reviews and couldn’t get every employee to participate. And Zenefits (now owned by TriNet), BTC’s payroll solution, didn’t provide reliable compliance support with state tax registration for its remote employees. BTC also needed separate payroll providers to compensate full-time employees and its growing roster of international contractors who help organize the company’s global conferences. 

Going forward, BTC needed a better, unified solution to hire, pay, and manage its global workforce.

At the beginning of 2024, BTC ditched its patchwork of sparsely used systems and consolidated workforce management processes under Rippling.

01

An all-in-one system

Instead of relying on siloed platforms, BTC now uses Rippling for all its HR functions—including recruiting, onboarding, performance management, payroll, compensation bands, and benefits administration. According to Alex, the unified system makes it easier to manage employees and contractors while scaling globally. 

“When everything’s under one umbrella, it’s so much easier,” Alex said.

02

Unanimous performance review participation

The company saw a noticeable improvement in its performance management processes. “We had difficulties with performance reviews on Lattice, but we had a much better turnout in Rippling,” Alex stated. 

“We easily migrated all the questions and themes into Rippling and refined them since Rippling gave us more ways to think about the information we were looking to gather.”

Rippling made it easier to distribute the performance reviews to every employee and send emails explaining the process. Additionally, Rippling automatically sent reminders to employees who hadn’t yet completed reviews. “That’s something we weren’t successful with on Lattice,” Alex remarked. 

Rippling helped BTC achieve a 100% performance review completion rate compared to 75% on Lattice.

Rippling has made paying all of our teams regardless of location or employment type both seamless and easy.

Alex Batson

HR Generalist at BTC Inc

03

Paying domestic employees alongside global contractors

Rippling also allowed BTC to streamline its payroll processes. Instead of using different providers to pay employees across the US and contractors across the globe, BTC can now compensate its entire workforce under the same system. 

“Paying full-time employees and contractors both domestically and internationally is complex and generally requires several disjointed payment platforms,” Alex explained. “Rippling has made paying our teams seamless regardless of location or status.”

Alex also mentioned that being able to easily pay international contractors helps BTC scale globally, which is vital since Bitcoin is a borderless currency, and the company wants to promote it worldwide. 

Alex appreciates that every Rippling payroll function is both easy to use and thorough. “We’ve really enjoyed using the payroll side of things in Rippling,” he said. “The system successfully reminds us to submit payroll, and it points out discrepancies where information is missing ahead of time rather than right when a deadline is approaching.”

04

White glove compliance support

BTC needed to pay domestic employees in 24 different states and had trouble relying on its prior payroll provider for compliance help with tax registration across every jurisdiction. “Zenefits support was really subpar,” Alex stated, adding that the prior platform “would never be willing to give that standard or somewhat extra effort to try and help you through issues.”

With Rippling, it’s a different story. “Rippling has been willing to take those extra steps,” Alex said. Whenever the company is missing important state tax information, “I can email support and have a case created within 24 hours.”

Alex appreciates that Rippling’s support is both quick and informative whenever he runs into compliance hurdles. “One of my favorite things about Rippling is the timeliness with which I get responses,” he said. “The support team has been extremely informative, and I always take pleasure in letting them know it’s the help with small details like overpayments, underpayments, and late filings that provide ease in my role.”

The Impact

  • Fewer systems: BTC replaced six different HR systems with a single, interoperable platform. 
  • 100% completion: Rippling helped BTC boost its performance review completion rate from 75% to 100%.
  • Global expansion: BTC can now easily pay international contractors alongside domestic employees, which helps the company scale and host conferences worldwide. 

See Rippling in action

Discover how Rippling can help you manage all of your employee data and operations in one place.

See RipplingWatch Tour Video