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Powered by G2 - data as of 12/2023

Rippling vs. UKG Pro

According to 10,100+ reviews*, users preferred Rippling over UKG Pro for 4 reasons:

Rippling provides a better user experience

Rippling automates more manual work

Rippling is less costly to implement and maintain

Rippling has higher-quality customer support

*Reviews compiled across G2, TrustRadius, and Capterra

Rippling

9.6

Ease of Use

UKG Pro

8.2

Ease of Use

Care to Compare?

01

Rippling is easier to use and adopt

Unlike UKG, which has relied on acquisitions to grow, Rippling’s modules are all natively built and fully integrated. This provides a consistent and streamlined user experience that customers rank higher across every category from ease of admin and mobile support to workflow building.

Features

G2 ease of use score

UKG Pro

G2 ease of admin score

UKG Pro

G2 mobile super support score

UKG Pro

G2 workflow building experience score

UKG Pro

Consistent user experience across all modules

UKG Pro

Natively-built solutions across core HR needs

UKG Pro

24 acquisitions

02

Rippling automates more admin work

Rippling’s modules are fully unified. Make a change in one, and Rippling handles the downstream effects, e.g. updating labor compliance laws based on an employee’s new location. The result? Time savings and drastically reduced risk of data inaccuracy.

Features

Automatically syncs updates across all modules

UKG Pro

Automate 1,000+ admin tasks out of the box

UKG Pro

Automate task reminders and notifications

UKG Pro

Trigger workflows based on any employee event (e.g. promotions)

UKG Pro

Execute 20+ workflows (e.g. payments)

UKG Pro

03

Rippling is less costly to implement and maintain

Unlike UKG Pro, Rippling is built with self-service in mind. From reports and custom fields to workflows, there is no requirement to purchase professional services.

Features

Requires full-time admin

UKG Pro

Implementation as long as 20 months

UKG Pro

Charges for reporting module

UKG Pro

 IBM Cognos

Charges for creating custom reports

UKG Pro

Charges for creating approval workflows

UKG Pro

04

Rippling has higher support satisfaction scores

Unlike UKG Pro, Rippling won’t put you on hold. Rippling's live chat instantly connects you to the right support specialist based on the module you’re in. Rippling's dedication to support is why we are the first in the industry to publish our support metrics online.

Features

Customer help center

UKG Pro

Live video calls with screen-sharing

UKG Pro

Auto-connect to product specialist

UKG Pro

Publicly publishes live support metrics

UKG Pro

Average response time

UKG Pro

21s

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Customer satisfaction score

UKG Pro

93%

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What UKG PRO users say

For being one of the most expensive options out there, the functionality just isn't great. The platform didn't flow and most processes were not seamless and required a lot of steps to make sure everything was working properly.

Computer Software Company

Less than 50 Employees

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Rippling is the only software that unifies your HR, IT, and Finance systems—including payroll, benefits, time tracking, app and device management.

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