Rippling + Zendesk: Streamline Your Customer Support Operations
We're excited to announce our enhanced integration with Zendesk, the leading CRM software for support, sales, and customer engagement. This integration will elevate your customer support by seamlessly connecting Zendesk with Rippling, creating a unified platform for managing employee data and customer service operations.
Key Features
- Effortless Single Sign-On (SSO): Employees can access Zendesk through Rippling's single sign-on (SSO) feature using SAML for faster, more secure access.
- Automated Account Management: Simplify onboarding and offboarding with automatic account creation and removal in Zendesk. Configure smart rules to determine who gets access and when.
- Seamless Data Integration and Reporting: Unlock powerful reporting and workflow automation by integrating Zendesk data into Rippling. Our Data Connector automatically merges data from both platforms, allowing you to generate insightful reports and trigger custom workflows—no coding required.
- Enhanced Agent Capabilities: Empower your HR and support agents with immediate access to essential employee details, such as role, department, and location, directly from Rippling. This enables faster ticket resolution and ensures secure data handling.
- Intelligent Group and User Role Management: Easily manage and assign employees to specific groups in Zendesk based on criteria from Rippling, such as department, role, or management level.
Why Zendesk?
Zendesk is renowned for building innovative CRM solutions that foster better customer relationships, serving over 150,000 customers globally. With this integration, Rippling and Zendesk together bring powerful, streamlined solutions to your customer and HR support operations.
User Data Control and Synchronization
Our integration supports comprehensive user data control, allowing you to select which employee data fields are used during account creation and which are continuously synced. Attributes such as Name, Email, Job Title, Department, and more are seamlessly synchronized, ensuring your data is always up-to-date.
We’re excited to see how this integration will transform your customer support operations. By combining the strengths of Rippling and Zendesk, you can create a more efficient, responsive, and personalized customer service experience. To learn more about how this integration can benefit your organization, visit Zendesk.
Elevate your customer service with Rippling and Zendesk today!
This blog is based on information available to Rippling as of March 17, 2025.
Disclaimer: Rippling and its affiliates do not provide tax, accounting, or legal advice. This material has been prepared for informational purposes only, and is not intended to provide or be relied on for tax, accounting, or legal advice. You should consult your own tax, accounting, and legal advisors before engaging in any related activities or transactions.
