While there’s no one factor that makes a support experience great, getting a ‘quick resolution’ to issues is apparently quite high on a customer’s list. According to a customer survey from Zendesk, a whopping 69% of consumers said they judged the quality of their experience based on how quickly their issue was solved.

So with speed being such an important determinant of a good customer experience, it’s critical that support team leaders have a comprehensive view of their agents’ overall efficiency. That way they can make better, more informed decisions around how to improve their team’s productivity overall.

With this Recipe, you’ll be able to pull data from Zendesk into a list of the total number of tickets resolved by your team, and view it by employee, team, type of ticket resolved, and more. That way, you can get a better understanding of productivity across your team, including who your top-performing agents or teams are, and more.

Want to view your agents’ resolved tickets alongside their time card information? As with all our report Recipes, you can customise this template with additional data, filters, grouping, and more to help you answer your specific questions.