Low Zendesk CSAT score alert
When an employee receives a low customer satisfaction (CSAT) score on a support ticket, send an alert to their manager.
When this happens
Employee receives low CSAT score
Then do this
Send a notification to an employee, manager, admin, department or team
How to alert managers of low CSAT scores
With Rippling’s Workflow Automator, you can automatically trigger an alert to managers when an employee receives a low customer satisfaction score on a Zendesk support ticket.
What do you need?
Rippling HRIS
Rippling App Management
Zendesk
Recipe Overview
A company’s customer satisfaction score (or CSAT score as it’s more colloquially known) is essentially a measure of how satisfied a customer is with a company’s products or services.
Typically determined through the use of customer surveys sent after a customer’s purchase or support experience—they’re also a helpful indicator to managers of how their support staff are performing.
For example, if a support agent on Zendesk receives consistently low CSAT scores, that signals to a manager that the agent is not performing well and may require additional training.
With this Recipe, you’ll be able to stay on top of your team’s poor CSAT in the moment. When an agent receives a low CSAT score in Zendesk, Rippling will automatically send a notification to the agent’s manager, alerting them to the situation.
Not on Zendesk? As with all our workflow Recipes, you can customize this template to your exact needs, including when it should trigger, what the actions should be, who it should go to and more.
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Companies that use this recipe
How to alert managers of low CSAT scores
With Rippling’s Workflow Automator, you can automatically trigger an alert to managers when an employee receives a low customer satisfaction score on a Zendesk support ticket.
What do you need?
Rippling HRIS
Rippling App Management
Zendesk
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