Powered by G2 – data as of 10/2023
Rippling vs ADP WFN
According to 18,000+ reviews*, users preferred Rippling over ADP WFN for four reasons:
Rippling has a higher-rated user experience
Rippling has higher-rated customer support
Rippling automates more admin work
Rippling offers more advanced reporting
*Reviews compiled across G2, TrustRadius and Capterra
Rippling
96%
Likelihood to recommend
ADP
81%
Likelihood to recommend
Care to compare?
01
Rippling is easier to use and adopt
Unlike ADP WFN, which has added many of its HR modules through third-party acquisitions, Rippling’s modules are all built in-house and fully integrated. This creates a consistent user experience, whether running payroll, requesting PTO or creating a custom report.
02
Rippling has higher support satisfaction scores
Unlike ADP WFN, Rippling won’t put you on hold. Rippling’s live chat instantly connects you to the right support specialist depending on the module you’re in. Rippling’s dedication to support is why we are the first in the industry to publish our support metrics online.
Features
Customer help centre
Live video calls with screen sharing
Auto-connect to product specialist
Publishes live support metrics publicly
Average response time
30s
Does not share
Customer satisfaction score
93%
Does not share
Account-to-account manager ratio*
1:10
1:50
*For a company of ~150 employees
03
Rippling automates more admin work
Unlike ADP WFN, Rippling automates admin work out of the box across all of your HR modules. Your processes can also be automated through the custom workflow builder which features pre-built workflow templates and can trigger actions in third-party applications.
Features
Custom workflow builder
Build custom workflows across any HR module
Automate task reminders and notifications
Trigger actions based on any event (e.g. compensation changes, involuntary terminations, promotions, etc.)
Trigger over 20 actions (e.g. surveys, payments, emails, Slack/Teams messages)
04
Rippling has more advanced reporting capabilities
Rippling allows you to pull in nearly any piece of data from your HR, IT, finance and third-party systems, and then view or visualise it any way you want to. All without a single spreadsheet.
Features
Pre-built reports
Custom cross-module reporting
Visualise any report
Excel functionality
(e.g. pivot tables, formulas, etc.)
Report on data across your HR, IT, finance and third-party systems
Control what data people can view and edit based on any employee attribute (e.g. role, level, etc.)
What former ADP users say
‘We recently switched from the nightmare that we call ADP and couldn’t be happier. I’m confident this is the last and only HR/Payroll we will ever need.’
Computer Software Company
51–1,000 employees
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Rippling is the only software that unifies your HR, IT and Finance systems – including payroll, benefits, time tracking, app and device management.