Zendesk ticket Open after due date alert
When a Zendesk ticket is still Open on its due date, send an alert to the employee’s team members.
When this happens
Zendesk ticket is Open after due date
Then do this
Send a notification to an employee, manager, admin, department or team
How to alert managers if a support ticket is past its due date
With Rippling’s Workflow Automator, you can automatically trigger an alert to the ticket assignee's manager if the support ticket is Open past its SLA or due date.
What do you need?
Rippling App Management
Rippling HRIS
Zendesk
Recipe Overview
There are a lot of factors that go into building a great customer experience – and a timely response is without question one of the most important.
But in the midst of all the other work that goes into running a smooth contact centre operation, it’s easy to lose track of when a response becomes overdue.
With this Recipe, you can stay on top of overdue tickets with ease. When a Zendesk ticket is Open past its due date, Rippling will automatically send a notification to the ticket assignee’s manager so they can quickly address or reassign the ticket, if needed.
Want to send the alert to the ticket assignee too? As with all our workflow Recipes, you can customise this template to your exact needs, including when it should trigger, what the action should be, who it should go to and more.
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How to alert managers if a support ticket is past its due date
With Rippling’s Workflow Automator, you can automatically trigger an alert to the ticket assignee's manager if the support ticket is Open past its SLA or due date.
What do you need?
Rippling App Management
Rippling HRIS
Zendesk
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